Please read these Terms of Service ("Terms") carefully before using the Offload mobile application ("App") operated by Offload ("we", "us", "our").
By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.
Offload is an AI-powered family organizer that helps you manage your daily schedule, tasks, meals, and household logistics. The App uses voice recording, artificial intelligence, and calendar integration to extract actionable items from your spoken or typed input and organize them into a structured plan.
You must be at least 13 years of age to use the App. If you are under 18, you must have the consent of a parent or legal guardian. By using the App, you represent that you meet these requirements.
You may create an account using your email address or through a supported third-party authentication provider (Google, Apple, or Microsoft). You are responsible for maintaining the security of your account credentials.
You agree to provide accurate and complete information when creating your account and to update your information as needed.
You are responsible for all activity that occurs under your account. Notify us immediately at support@offloadapp.ca if you suspect unauthorized access to your account.
Offload offers a free tier with limited functionality and paid subscription plans ("Pro") with additional features. Subscription pricing is displayed within the App and on the Apple App Store.
Subscriptions are billed through Apple's App Store. Payment is charged to your Apple ID account at confirmation of purchase. All billing, payment processing, and refund handling is managed by Apple in accordance with Apple's terms.
Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current billing period. You may manage your subscription and turn off auto-renewal in your Apple ID account settings.
Refund requests are handled by Apple through their standard refund process. We do not process refunds directly.
We may change subscription prices at any time. Price changes take effect at the start of the next billing period following notice. Continued use of the App after a price change constitutes acceptance of the new price.
Early subscribers who purchase a Founding Member plan will retain their discounted rate for as long as their subscription remains active and in good standing. If a Founding Member subscription lapses and is not renewed, the standard pricing will apply upon resubscription.
You agree not to:
You retain ownership of all content you submit to the App, including voice recordings, text input, family information, and preferences ("Your Content").
By submitting Your Content, you grant us a limited, non-exclusive, worldwide license to use, process, store, and transmit Your Content solely for the purpose of providing and improving the App's services to you. This license terminates when you delete your account.
Your Content is processed by artificial intelligence systems (including third-party AI providers) to provide the App's core features. AI-generated outputs (schedules, task lists, meal suggestions) are provided as suggestions only. You are responsible for reviewing and acting on any AI-generated content.
You may delete Your Content at any time through the App. Deleting your account permanently removes all Your Content from our servers.
The App uses AI to generate schedules, extract tasks, suggest meals, estimate travel times, and provide other organizational assistance. AI-generated content is provided "as is" and may contain errors or inaccuracies.
We do not guarantee the accuracy, completeness, or reliability of any AI-generated content. AI suggestions regarding scheduling, travel times, meal preparation, or task prioritization should be independently verified by you.
AI-generated content does not constitute professional advice of any kind, including but not limited to medical, nutritional, legal, or financial advice. Do not rely on the App for dietary decisions related to food allergies or medical dietary restrictions without consulting a qualified professional.
The App may access your device calendar and/or connected third-party calendar services (Google Calendar, Apple Calendar) with your permission. Calendar data is used to provide scheduling features.
The App may create calendar events on your behalf based on your voice recordings or text input. You are responsible for reviewing any events created by the App.
We do not guarantee that calendar events created by the App will be free from scheduling conflicts, errors, or omissions.
You may add information about family members and household members to the App. By adding family member information, you represent that you have the authority and, where required by law, the consent of those individuals (or their parents/guardians for minors) to share their information with us.
You are solely responsible for the accuracy of family member information and for obtaining any necessary consents.
The App, including its design, code, features, logos, and documentation, is owned by Offload and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding.
If you provide us with feedback or suggestions about the App, you grant us the right to use that feedback without restriction or compensation to you.
Your use of the App is also governed by our Privacy Policy, available at offloadapp.ca/privacy. By using the App, you acknowledge that you have read and understood our Privacy Policy.
THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not guarantee that the App will be available at all times or without interruption. We may modify, suspend, or discontinue any part of the App at any time without notice.
The App relies on third-party services (including AI providers, transcription services, and cloud infrastructure). We are not responsible for the availability, accuracy, or performance of these third-party services.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE APP SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR FIFTY CANADIAN DOLLARS (CAD $50), WHICHEVER IS GREATER.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR DAMAGES ARISING FROM RELIANCE ON AI-GENERATED CONTENT, MISSED APPOINTMENTS, SCHEDULING ERRORS, OR DIETARY SUGGESTIONS.
THE LIMITATIONS IN THIS SECTION APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
You agree to indemnify and hold harmless Offload, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:
These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.
Before initiating any formal dispute resolution, you agree to contact us at support@offloadapp.ca and attempt to resolve the dispute informally for at least thirty (30) days.
If informal resolution fails, any dispute arising from these Terms or your use of the App shall be resolved exclusively in the courts of the Province of Ontario, Canada.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
You may terminate your account at any time by deleting your account through the App's Profile settings or by contacting us.
We may suspend or terminate your access to the App at any time, with or without cause, with or without notice. Reasons for termination may include violation of these Terms, abusive behavior, or fraudulent activity.
Upon termination, your right to use the App ceases immediately. Sections that by their nature should survive termination (including Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) will survive.
We may update these Terms from time to time. We will notify you of material changes by posting a notice within the App or by other reasonable means. Your continued use of the App after changes are posted constitutes your acceptance of the revised Terms.
If you do not agree to the revised Terms, you must stop using the App and delete your account.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Offload regarding the App.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights without restriction.
We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet outages, or third-party service failures.
If you have questions about these Terms, please contact us at:
Email: support@offloadapp.ca